Support

M-Power support provides a complementary functional support solution to your existing vendor product support; it can be tailored to your organisations exact requirements with services ranging from occasional Application Support to fully outsourced Application Management.

M-Power's functional support offering covers the following Oracle products:

• Hyperion Planning
• Hyperion Essbase
• Hyperion Financial Management
• Hyperion Enterprise
• Oracle Business Intelligence Enterprise Edition
• Oracle Business Intelligence Applications

Plus related products like FDQM, Oracle Data Integrator, Financial Reporting and SmartView.

Customers can tailor the solution and timescales to fit their exact requirements, choosing from services such as:

Application Support - covers functional support during working hours includes:

• Helpdesk function
• Regular Health Checks to ensure your application is optimised
• Information on the latest software releases and how they relate to your environment

Critical Period Support - can be added on top of the Application Support to cover those critical key periods during the year such as; holidays, budgeting cycles, month end, year end, out of hours support.

Application Maintenance - once your system is in production Application Maintenance offers an optimised process for the ongoing development and maintenance of small pieces of work both on-site and remotely.

Application Management - the ongoing maintenance and administration of today's systems demands an ever increasing level of functional, technical and product knowledge, which can be both time consuming and expensive to resource internally. Our Application Management solution lets you to host your own environment but outsource the entire administration of your application to our support team for a set fee, giving you peace of mind in the ongoing operation of your applications.

We can also arrange for a fully out-sourced hosting solution should that be required.

Mentoring - we know our customers build close working relationships with our consultants and at certain times need access to the detailed knowledge they have of their environment and requirements. The mentoring service gives you the opportunity to pre-arrange regular visits from the consultancy team when you need it most.